Digitory CRM & Loyalty Software: Build Lasting Relationships with Your F&B Customers
Personalized Guest Experiences Start Here
In today’s highly competitive food and beverage industry, good food alone is not enough to bring customers back. To thrive, you need data-driven personalization, timely communication, and an unforgettable customer experience. That’s where Digitory CRM & Loyalty Software comes in.
Digitory helps F&B brands across India—from single-outlet cafés to nationwide bar chains—build customer loyalty, enhance retention, and drive repeat orders through powerful CRM automation and loyalty marketing.
Whether you’re managing a cozy ice-cream parlour or a bustling brewery, Digitory empowers you to create personalized journeys for each guest, increase lifetime value, and stand out from the crowd.
Why Digitory CRM Software is a Game-Changer
Designed for F&B Workflows
Unlike generic CRMs, Digitory is tailored to restaurant behavior—order-level data, walk-ins, delivery aggregators, and dine-in loyalty programs.
Centralized Guest Profiles
Capture every interaction—whether dine-in, delivery, or online—and unify it into one dynamic guest profile. Know your customers better than ever before.
Intelligent Loyalty Engine
Launch multi-tiered, point-based, visit-based, or spend-based loyalty programs. Keep guests coming back with smart incentives.
Real-Time Feedback Collection
Track satisfaction instantly through bill-linked surveys, WhatsApp feedback, and automated Net Promoter Score (NPS) prompts.
Campaign Automation
Trigger targeted SMS, WhatsApp, and email campaigns based on customer behavior, such as: • “Miss You” nudges • Birthday greetings • Feedback follow-ups • Offer unlocks
Key Features of Digitory CRM & Loyalty Platform
Unified Customer Data Platform
Consolidate data from walk-ins, online orders, QR menus, Swiggy/Zomato, and web orders into a single CRM. Reduce duplicates, increase accuracy, and enable true personalization.
Loyalty Programs with Rules Engine
Configure loyalty systems based on:
- Spend slabs (e.g., ₹500 = 50 points)
- Visit frequency (e.g., every 5th visit = free dessert)
- Tiered memberships (Silver, Gold, Platinum)
- Referral rewards
WhatsApp & SMS Engagement
- Auto-send order confirmations, rewards, event invites
- Personalized messages based on past orders
- Segment by location, value, visit gap, cuisine, etc.
Feedback & Review Capture
- Collect feedback at the end of every order
- Redirect happy customers to Google Reviews
- Escalate unhappy guests for real-time resolution
Customer Segmentation
Target different audiences with precision:
- High-value customers
- Dormant users
- Negative reviewers
- First-timers
- Birthday month guests
Real-Time Dashboard & Reports
Track loyalty sign-ups, redemptions, campaign ROI, and NPS in one dashboard. Make better marketing decisions using actual guest data.
CRM Software for Every Type of F&B Business
Restaurant CRM Software
- Table-wise guest identification
- Repeat diner targeting
- Occasion-based campaigns
- Feedback to kitchen loop
Bar CRM Software
- Reward heavy spenders
- Promote events and DJs
- Send post-visit thank-you messages
- ID-based loyalty access
Brewery CRM Software
- Tap-based preference recording
- Launch limited edition beer loyalty
- Gamify visits with seasonal badges
Pub CRM Software
- Birthday club loyalty programs
- Engage customers during match screenings
- Push notifications for happy hours
Café CRM Software
- Stamp-style rewards (Buy 6, Get 1 Free)
- College ID-based targeting
- Seasonal flavor suggestions
Ice-Cream Parlour CRM
- Family group loyalty wallets
- Redemption at multiple locations
- Child birthday reminders
Why F&B Brands in India Love Digitory
- 🔄 Fully Integrated with POS, KDS, online ordering & aggregator platforms
- 🌐 Cloud-Based CRM, accessible from mobile, tab, or web
- 📈 Boosts Repeat Sales by up to 45%
- 🔒 GDPR & Data Protection Compliant
- 🇮🇳 Localized for India – regional languages, GST logic, Indian number formats
- 💡 Quick Onboarding, no tech team needed
Proven Results with Digitory CRM
- 2.5x increase in return visits
- 3x faster campaign deployment
- 40% reduction in negative reviews
- 5x growth in loyalty sign-ups after switching from Excel/manual
Digitory CRM vs. Generic CRMs
Feature | Digitory CRM | Generic CRM |
F&B-Specific Integrations | ✅ | ❌ |
Loyalty Engine Built-In | ✅ | ❌ |
Feedback Loop with POS | ✅ | ❌ |
Order-Level Data Segmentation | ✅ | ❌ |
Multi-Outlet Guest Profiles | ✅ | ❌ |
Indian F&B Campaign Templates | ✅ | ❌ |
Testimonials from India’s Leading F&B Brands
Since using Digitory CRM, we’ve seen a 38% increase in our repeat café customers
Our loyalty redemptions grew 3x in two months, and now we manage all our guest communication from one screen.
Digitory helps us capture feedback, drive referrals, and engage with diners—all from one clean interface
CRM & Loyalty Use Cases
Scenario | Digitory Solution |
Guest didn’t visit in 30 days | Automated “We Miss You” coupon |
High-spend group booking | Personalized thank-you + feedback |
Bad review on Google | Auto-escalation to manager |
Birthday today | Free dessert coupon via WhatsApp |
Loyal customer | Tier upgrade + extra points |
Our Clients
Trusted by Premium Bars, Breweries & Clubs
Getting Started is Easy
Digitory CRM & Loyalty Software is built to grow your customer base, increase retention, and make your F&B brand unforgettable. Whether you’re a new café or a national restaurant chain, this is the CRM designed for your success.
Ready to See It in Action?
Let’s turn one-time visitors into lifelong customers.
Book a demo today and discover how Digitory’s CRM & Loyalty can drive repeat business effortlessly.
Digitory CRM & Loyalty – Frequently Asked Questions
What is Digitory CRM & Loyalty Software?
Digitory CRM & Loyalty Software is a powerful, cloud-based solution designed specifically for food and beverage businesses in India. It helps restaurants, cafés, pubs, bars, and breweries manage guest data, run loyalty programs, automate communication, and improve customer retention.
How does CRM software help F&B businesses?
CRM software helps F&B businesses collect customer data, understand preferences, track visits, automate marketing campaigns, and launch personalized loyalty rewards. It increases repeat visits, enhances customer satisfaction, and boosts long-term revenue.
Is Digitory CRM suitable for small cafés or only large restaurant chains?
Digitory CRM is scalable for all business sizes. Whether you run a single-location café or a multi-outlet restaurant chain, the platform adapts to your needs with flexible features and affordable pricing.
Can I run loyalty programs with Digitory CRM?
Yes. Digitory includes a built-in loyalty engine where you can create point-based, visit-based, or tier-based programs. You can reward loyal customers, create birthday offers, run referrals, and much more—all customizable to your brand.
What makes Digitory different from general CRM platforms like Salesforce or HubSpot?
Digitory is purpose-built for the F&B industry. Unlike general CRM tools, it integrates with your POS, tracks order-level data, supports feedback collection, and allows for food-specific loyalty programs and campaigns, all within a single interface.
Can I collect feedback from customers using Digitory?
Absolutely. You can collect real-time feedback via SMS, WhatsApp, or on the bill itself. Digitory also supports automated NPS collection and can escalate negative reviews to your team instantly for resolution.
Does Digitory CRM integrate with online ordering platforms like Zomato and Swiggy?
Yes, Digitory CRM integrates with third-party food delivery apps like Zomato, Swiggy, Thrive, and others. It unifies customer data from both in-house and online orders into one central profile.
How does WhatsApp and SMS automation work in Digitory CRM?
Digitory lets you set triggers based on customer behavior (e.g., visit frequency, birthdays, feedback). Messages are sent automatically via SMS or WhatsApp for personalized campaigns, order confirmations, loyalty updates, and more.
Can I segment my customer base using Digitory CRM?
Yes. You can create highly targeted customer segments such as first-timers, loyal guests, lapsed users, high-spenders, negative reviewers, and more. This enables precise marketing and better engagement results.
Does Digitory CRM comply with data privacy laws in India?
Yes. Digitory follows data security best practices and is compliant with Indian data protection norms. It includes GDPR-ready consent tools and secure customer data storage with access control.
How long does it take to get started with Digitory CRM?
Most businesses go live within 2–3 working days. You’ll receive setup assistance, training, and onboarding support from our CRM experts to ensure a smooth launch.
Can I try Digitory CRM before buying?
Yes! You can book a free demo with our F&B CRM specialists. They’ll show you how the system works, configure it for your business type, and help you experience the platform before making a decision.
