Restaurant CRM, loyalty and reservations

Turn first visits into regulars

Guest profiles from every bill, loyalty that works on WhatsApp, reservations that remember people, and feedback you can act on the same night.

CRM

Know who walks in, and why they come back

Every bill builds a guest profile: visits, spend, favourite dishes and occasions. Use it to treat regulars like regulars.

  • Guest profiles built from bills, bookings and QR orders
  • Segments like regulars, lapsed and big spenders
  • Birthday and anniversary reminders
  • Phone numbers masked for staff who don’t need them
Guest profile · example
Visits14
Avg. spend₹2,850
FavouriteHefeweizen, Nachos
Last visit9 days ago
Example view
Loyalty and campaigns

Rewards and offers that pay for themselves

Run points, tiers or wallet credit, and send offers on WhatsApp or SMS to the right guests. Then see how many came back and what they spent.

  • Points, tiers and wallet credit
  • Campaigns by segment, day and outlet
  • WhatsApp and SMS delivery
  • Campaign results measured in visits and revenue
Campaign result · example
Win-back offer1,240 guests
Returned186
Revenue₹4.1L
Cost₹38K
Example view
Reservations

Bookings, tables and waitlists in one place

Take bookings from your site and phone, plan the floor and quote honest waiting times. Your host knows a regular before they say their name.

  • Online and phone bookings
  • Table plan and turn times
  • Waitlist with SMS when the table is ready
  • Guest notes and preferences at the door
Tonight’s book
Tonight86 covers booked
Walk-in wait~20 min
Regulars12
Birthdays3
Example view
Feedback and wallets

Hear from guests, and make paying effortless

Collect ratings tied to the bill, dish and server, and respond before a bad night becomes a bad review. For events and clubs, run cashless wallets with Obvvy.

  • Feedback linked to bill, dish and staff
  • Low-score alerts to the manager
  • Cashless guest wallets and top-ups
  • Staff wallets and benefits
Guests · today
Rating today4.6 / 5
Low scores2 · alerted
Wallet top-ups₹6.2L
Refundsauto
Example view
Interactive simulation

See the guest agents at work

A fine-dining evening: bookings, guest memory, a rescued complaint, review replies and a win-back campaign.

Your venueDigitory AI agents and team
LIVE
Simulation with sample data
How it works

Short scenes, each run by an AI agent

Choose your venue type to start. Each scene shows an agent at work and the people behind it. You approve every change.

AI built in

Agents that bring guests back

They find regulars who drifted away, answer reviews, confirm bookings on WhatsApp and help rescue a bad night.

Meet all the AI agents
  • Win-backPropose

    Finds regulars who stopped coming and drafts a WhatsApp offer. You approve the list and the message.

  • Review repliesPropose

    Drafts replies to Google and Zomato reviews for the manager to approve.

  • Booking agentActs within limits

    Answers booking requests on WhatsApp and books within your rules. Large groups go to the manager.

  • Complaint recoveryPropose

    A bad rating alerts the manager and drafts an apology and recovery offer, ideally while the guest is still in.

FAQ

Common questions

Can I send offers on WhatsApp?

Yes. Campaigns can go out on WhatsApp or SMS to the segments you choose.

Where does guest data come from?

From bills, reservations, QR orders and feedback. Each guest is matched by phone number.

Is guest data kept private?

Access is role-based and phone numbers can be masked for staff. Guests can opt out of messages.

Do you support cashless wallets for events?

Yes, through Obvvy: guest wallets, top-ups, ticketing, entry and refunds.

Let’s look at your restaurant together

A 30-minute walkthrough of the modules that matter to your venue, with time for your questions. No slides.

  • A call within one working day
  • A demo on a menu like yours
  • A clear plan: modules, hardware, go-live date
DIGO, the Digitory mascot, waving

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